Dear Wendy's,

Once upon a time, a friend of mine ordered a crispy chicken sandwich.  We got back to the office to enjoy our lunches and she unwrapped hers. It was raw on the inside. Unfortunately she hadn't realized this until she was almost halfway through eating said sandwich. We took pictures, wrote letters, and this was the last time I have ever gone to a Wendy's. This was nearly three years ago.

Tonight however I decided to give them another chance. Their marketing has been strong lately, and I feel as though they have stepped it up to compensate for declining public opinion. Plus my only other options on the way home were McDonald's, Taco Bell, and Taco Cabana which I have solemnly sworn off all three of these options until my dying day (happy to be moving in 10 days).  The fact that they have a comparatively impressive Value Menu was enough of a perk to put me in the drive through lane.

I ordered a "New! Crispy Chicken Caesar Wrap" off the $.99 menu.  The guy tells me no sorry, they were out of the chicken that goes in this specific wrap, so I had to either order something else or pay an extra dollar to substitute the "more expensive" crispy chicken they use in their other value meal sandwich, or many of their other menu items. I asked him why, and he reiterated that it was more expensive so he couldn't do it; and then a female picked up to also verify that this was not an option.  My personal opinion is that the customer shouldn't have to pay extra because they ran out of something. Especially something that their entire restaurant is plastered in advertising.

I ordered something else, smiled and friended the drive through guy, as he was extremely apologetic.  I have worked in corporate restaurants for many years so I know that it wasn't up to this guy at all.  He was also very informative.  That it was not his decision, corporate had passed it down, and that quite a few people had been getting upset about the same issue.  A pretty solid indicator that you're fucking something up, by the way.  Then the manager came to the window, and hit on me as thoughts of expected professionalism quickly left my head.

The food sucked. Again. Except for the fries, they were much better. But nevertheless CONGRATULATIONS Wendy's, as you have ultimately made it on to my corporate shitlist, never to be eaten by myself or my family ever again. And whomever else has found this entry enlightening.

Have a nice day.